On the ZeroWire panel, press the "I" status button. If there is wifi error, the panel will announced voice as below:

  • Wifi Fault
  • Ultraconnect fault 



Several issues can cause your panel to lose its connection to your home WiFi network. The following steps can help restore your panel’s WiFi connection.


First, Make sure your WiFi router has power

Most routers have LED lights indicating it’s powered on. If you have a separate modem and/or multiple routers (mesh router), ensure they also have power.


If none of the router LEDs are on, make sure it’s plugged into a working outlet. To check if the outlet is working, unplug the router and plug a different device into the same outlet. If it also doesn’t receive power, try restoring power to the outlet.


 

Restart your router

Power off your router for 10 seconds, then power on it back in. If you have multiple routers(mesh routers) or a separate modem, restart them as well.


 

Reset panel Wifi

The panel has a feature auto-reconnect to the WiFi network. Sometimes, the IP conflict could prevent the panel from unsuccessfully in reconnecting to wifi. 



On the ZeroWire Panel's Keypad

  • Press menu + 9 
  • Press "master pin”+ enter  
  • Press 7 to switch to the internet(LAN connection)
    • (wait for 2s)
  •  Press 7 again to switch back to wifi
    • (wait for 3-5 minutes) The panel will attempt to reconnect. Try to login using Ultrasync+ app.  


If you are unable to login to Ultrasync+ app nor establish a connection, contact our hotline at 1700817233 for more help.