Control Low Battery
If your ZeroWire panel has a low battery, check the following:
- Is your power out?
- Is the panel plugged in?
- Does the outlet have power?
Test your outlet by plugging something else into the same socket, like a phone charger to make sure the new device receives power.
Once power is restored to the panel, the backup battery will take some time to recharge (up to 6 hours). If you are unable to restore power to the panel, please chat with one of our truSafe support.
To acknowledge the low battery alert and stop the beeping warning sound, press disarmed from the UltraSync+ app or from the keypad.
Do you ever need to replace the battery in your ZeroWire?
No. The battery in the ZeroWire is a rechargeable, backup battery. If your panel loses power due to being unplugged or a home power outage, the backup battery will keep your system running for 4-24 hours. However, you may receive a panel low battery alert if your panel goes without power for too long. You can acknowledge the alert to stop the panel from beeping. The battery will recharge once power is restored.
In rare cases, the backup battery in the ZeroWire can go bad. This is evident if the Control low battery alert appears after power is restored for more than 12 hours. In this case, contact our hotline at 1700817233 for more help.